Rental records
Refund & Deposit Policy
This page explains how rent, deposits, cancellations, platform fee, damage and disputes are handled on Paaso.
Last updated: 18 July 2026This policy explains how rental fees, deposits, proof records and disputes should be handled between users on Paaso.
5. Rent, deposit and platform fee
Owners and renters settle rent, parking fee, deposit and refunds directly unless the app shows an in-app charge. Paaso may charge a platform service fee after return, currently 7% of rent, min ₹15, max ₹79, where shown in the app. This fee is calculated on rent or parking fee only, not on item deposit. Item deposits are not held by Paaso; agree deductions and keep proof. Parking bookings do not use an item security deposit unless a future app flow clearly says otherwise.
6. Refund and cancellation
If a rental is cancelled, rejected, not picked up, returned late, damaged or disputed, users are responsible for agreeing any rent, parking fee, deposit refund, deduction or adjustment directly with each other unless a future in-app payment or escrow flow clearly says otherwise. Keep payment proof, chat proof and handover photos. Paaso platform fees, where charged, are for platform access and support tools and may be non-refundable after a successful rental unless required by law or clearly stated in the app.
7. Pickup, return and disputes
Users are responsible for safe handover, item inspection, pickup photos, return photos, parking access, vehicle safety, payment proof and written communication. Parking owners and renters should agree entry/exit timing, vehicle type, access instructions and society/building rules before use. Dispute tools help record evidence, but users may still need civil, consumer, police or legal remedies outside the app.
8. Damage, loss and deposit disputes
Before pickup and before return, both parties should capture clear photos of the item, accessories, existing damage, working condition and handover context. If photos are skipped, the parties accept higher dispute risk. Deposit deductions should be based on reasonable evidence such as photos, chat, payment proof, repair estimates or replacement cost. Paaso may review evidence for platform action, but does not guarantee recovery, compensation or a particular dispute outcome.
Support contact
For rental issues, open the rental and create a support ticket. For account, privacy, safety, unlawful content or store-review contact, submit the contact form on the Paaso website.