Privacy
Privacy Policy
This policy explains what data Paaso collects, why we use it, how it is shared and what choices users have.
Last updated: 18 July 2026This privacy policy explains what personal data Paaso collects, why it is used, when it may be shared, and how users can request access, correction or deletion.
Personal data we collect
Phone number, auth records, name, profile photo, society/building name, listing photos, item details, parking space details, pickup or parking location, rental and parking booking records, messages, reviews, payment references, platform fee records, push token, device/app diagnostics and support/dispute evidence you provide.
Why we use data
To create accounts, show nearby listings, process rental requests, support chat, send notifications, prevent fraud, maintain safety records, handle disputes, enforce terms, improve the app and comply with legal obligations.
Location and photos
Location is used for distance, local search, listing pickup area and parking space discovery. Listing and parking photos may be visible to other users. Handover, return, parking access and settlement proof photos are used for rental evidence and may be shared with the relevant rental parties or reviewed for disputes.
Sharing of data
We share necessary information with the other rental party, service providers such as hosting, storage, authentication, notification and payment providers, and with authorities or advisers where required for safety, fraud prevention, legal rights or lawful requests.
Your privacy choices
Subject to applicable law, you may request access, correction, updating, deletion, consent withdrawal and grievance redressal for your personal data. You can initiate account deletion from Profile > Delete account. Some records may be retained where required for disputes, legal claims, fraud prevention, tax/accounting, security or law enforcement.
Account deletion
You can request deletion of your Paaso account from the app. We may first need to review active rentals, unresolved support tickets, unpaid platform fees, fraud/safety signals, disputes or legally required records. Eligible profile data, push tokens and personal data will be deleted or anonymised after review, while records required for law, tax/accounting, security, fraud prevention or dispute resolution may be retained only as needed.
Children
Paaso is for adults. Do not create an account or rent/list items if you are under 18. We do not knowingly permit children to use the app.
Security and retention
We use reasonable technical and organisational safeguards. No system is completely secure. Data is kept only as long as needed for the purposes above, legal obligations, safety, disputes or legitimate records.
Grievance and unlawful content
For privacy requests, unlawful content, prohibited listings, impersonation, safety incidents, refund/deposit concerns, KYC concerns or other grievances, use in-app support where available or submit the contact form on the Paaso website. Include your phone number, listing/rental ID, screenshots and a clear description.
Support contact
For rental issues, open the rental and create a support ticket. For account, privacy, safety, unlawful content or store-review contact, submit the contact form on the Paaso website.